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Why Does It Still Take Press Attention For Comcast To Fix Obvious Screw Ups?


Just about every year, like clockwork, Comcast will breathlessly insist that it has finally turned the corner when it comes to the company’s historically abysmal customer service. In 2014, Comcast even went so far as to make a big deal about the fact it had hired a new “customer experience VP” who, the company promised, would finally get to the bottom of why Comcast has been ranked among the worst companies in any industry in America in terms of customer…

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